**Website Overview**

The website Almaqam.com is operated and maintained by Almaqam an Orient Travel Company  a company incorporated under the laws of the United Arab Emirates (“Almaqam an Orient Travel Company ”). By accessing, browsing, or using this Site, you agree to abide by the following terms and conditions without limitation or qualification. Please note that any sub-sites linked from this Site may have their own specific terms and conditions. Your continued use of the Site indicates acceptance of these terms and any modifications made. Almaqam an Orient Travel Company  reserves the right to suspend or terminate your access to the Site in the event of any violation or suspected violation of these terms.

**Amendments**

Almaqam an Orient Travel Company  retains the right to modify or update these Terms and Conditions as well as the Privacy Policy at its discretion. Users will be notified of such changes, and continued use of the Site will constitute acceptance of the revised terms. Users are encouraged to review these Terms and Conditions periodically.

**Agreement**

These Terms and Conditions, together with any additional terms posted on the Site, represent the entire agreement between Almaqam an Orient Travel Company  and you regarding your use of the Site. By registering for or using our services, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, you should not use our services.

**Business Operations**

The Site serves as a platform for the online sale and purchase of various products, including hotels, transportation, ground services, flights, and visas (collectively referred to as "Products"). Almaqam an Orient Travel Company , via Almaqam.com acts as the seller of these services and will be solely responsible for the services provided through the Site.

**User Account and Security**

You are responsible for maintaining the confidentiality of your password, account, and IBAN details following registration on the Site. You are fully accountable for all activities conducted under your account. You must:

(a) Ensure you log out of your account after each session. Almaqam an Orient Travel Company  will not be liable for any loss or damage resulting from your failure to do so.

(b) Notify Almaqam an Orient Travel Company  immediately of any unauthorized use of your password or account, or any other security breach.

**Services Provided**

Almaqam an Orient Travel Company  provides internet-based services through the Site, including the purchase of travel packages, hotels, and transportation products ("Products"). Upon purchase, you will receive a product confirmation number and are responsible for payment. Refunds are not provided for purchased services unless they fall under Almaqam an Orient Travel Company ’s cancellation policy or an error attributable to Almaqam an Orient Travel Company  occurred. Almaqam an Orient Travel Company  does not provide services or products to countries subject to OFAC sanctions.

**User Conduct**

You agree not to use the Site for the following prohibited activities:

- Disseminating unlawful, harassing, or objectionable material.

- Encouraging conduct that constitutes a criminal offense or breaches laws and regulations.

- Gaining unauthorized access to computer systems or interfering with other users’ access.

- Unauthorized access or violation of applicable laws.

- Disrupting networks or websites connected to the Site.

- Unauthorized reproduction or distribution of copyrighted materials.

**Payment**

Payments on the Site are accepted via Visa and MasterCard or other agreed currencies, including AED. All transactions are subject to the prevailing currency rates and exchange rates.

**Cancellation and Refund Policy**

Cancellations may be requested by contacting our Customer Support Team at care@almaqam.com. Policies for cancellations vary by package and are typically accepted up to 7 days before departure. The flight and insurance components of holiday packages are non-refundable. Cancellation policies for land services (e.g., hotels, transfers) vary and are as follows:

- Fully refundable up to 14 days before departure.

- 50% of the total amount charged for cancellations between 7 to 14 days prior.

- 100% of the total amount charged for cancellations less than 7 days prior or in the case of no-shows.

Almaqam reserves the right to modify hotel reservations or flight arrangements in force majeure situations. Refunds will only be processed through the original mode of payment.

**Intellectual Property**

All intellectual property rights in the Site’s content, technology, and materials are owned by or licensed to Almaqam an Orient Travel Company . Access to the Site does not grant any license to use Almaqam an Orient Travel Company ’s intellectual property. Unauthorized use, reproduction, or distribution of Site content is prohibited.

**Indemnity**

You agree to indemnify and hold harmless Almaqam an Orient Travel Company , its affiliates, and its employees from any claims, liabilities, damages, losses, or expenses arising from your use of the Site or any breach of these Terms. This obligation survives the termination of this agreement.

**Pricing**

Prices for products are listed on the Site and are subject to change at Almaqam an Orient Travel Company ’s discretion.

**Governing Law**

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of UAE

**Promotions and Offers**

Discounts and promotional offers are applied to the total value of qualifying purchases, excluding VAT and taxes. Discount coupons are non-transferable and must be applied to the account to which they were issued. Almaqam an Orient Travel Company  reserves the right to modify or withdraw promotional offers at its discretion.

**Visa Terms**

By applying for a visa, you acknowledge compliance with Saudi Arabian laws and regulations. You understand that failure to comply may result in denial of entry or deportation. All visa processing fees are non-refundable.

**Disclaimer**

Specific terms and conditions for promotions, contests, or other offers will be available on the Site. In case of conflicts between these general terms and promotional terms, the latter will prevail.